Privacy Policy

Auspix Entertainment Co., Limited (“we”, “us”, or “our”) operates the mobile application صكة المارد (the “App”). This Privacy Policy explains how we collect, use, store, share, and protect user information when users access or use our App and related digital interactive services.

By using the App, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Company Information

2. Information We May Collect

Depending on how you use the App, we may collect the following types of information:

2.1 Basic App Usage Information

We may collect information related to your use of the App, including:

• App activity records
• Feature usage records
• User preferences and settings
• App interaction records
• Customer service interactions, if you contact us
• Security and risk-control logs

2.2 Device and Technical Information

We may collect device and technical information to provide, maintain, and improve the App, including:

• Device model
• Operating system version
• App version
• Language settings
• IP address
• Network status
• Crash logs and diagnostic data
• Device identifiers, where permitted by applicable law and platform rules

2.3 Payment-Related Information

If the App supports purchase, payment, or digital content-related services, we may collect information necessary to process transactions, including:

• Order number
• Purchase amount
• Payment status
• Purchase records
• Payment channel information
• Transaction verification records

We do not directly collect or store full bank card numbers, full payment credentials, or sensitive payment authentication information. Such information is usually processed by the applicable app store, payment platform, or payment service provider in accordance with its own rules.

We only use payment-related information to the extent necessary to provide services, verify transactions, process user requests, prevent fraud, resolve disputes, and comply with applicable laws and platform rules.

2.4 Customer Support Information

When you contact customer support, we may collect information necessary to handle your request, such as:

• Contact information you choose to provide
• Screenshots or materials you submit
• Issue descriptions
• Communication records
• App-related information needed to resolve your request

3. How We Use Information

We may use collected information for the following purposes:

• To provide, operate, and maintain the App
• To provide App features and related digital services
• To process and verify payment-related services, where applicable
• To improve App performance and user experience
• To detect, prevent, and investigate fraud, abuse, unauthorized activity, and security incidents
• To fix bugs, crashes, and technical issues
• To provide customer support
• To send important service-related notices, such as security, technical, or policy updates
• To comply with applicable laws, regulations, platform rules, and legal obligations

4. Legal Basis for Processing

Where required by applicable law, we process personal information based on one or more of the following legal bases:

• Your consent
• Performance of a contract with you
• Compliance with legal obligations
• Our legitimate interests, such as service operation, security, fraud prevention, customer support, and product improvement
• Protection of the rights, property, or safety of users, the App, or third parties

5. Sharing of Information

We do not sell users’ personal information.

We may share information only in the following limited situations:

5.1 Legal and Safety Reasons

We may disclose information if required by law or if we believe disclosure is necessary to:

• Comply with legal obligations
• Respond to lawful requests from authorities
• Protect our rights, property, and interests
• Prevent fraud, abuse, unauthorized activity, or security threats
• Protect the safety of users or the public

5.2 Business Transfers

If we are involved in a merger, acquisition, restructuring, asset sale, or similar transaction, user information may be transferred as part of that transaction, subject to applicable law.

6. No Third-Party Advertising or Tracking

The App does not display third-party advertisements and does not use advertising tracking technologies.

7. Data Retention

We retain information only for as long as necessary to provide the App, fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, prevent abuse, and enforce agreements.

Retention periods may vary depending on the type of information and the reason for collection. When information is no longer needed, we will delete, anonymize, or securely store it as required by applicable law.

8. Data Security

We use reasonable technical and organizational measures to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security.

9. International Data Transfers

As we operate internationally, information may be processed or stored in countries or regions outside your place of residence. These countries or regions may have different data protection laws.

Where required, we will take appropriate measures to protect information in accordance with applicable law.

10. Children and Minors

The App is not intended for children under the minimum age required by applicable law. Users must meet the minimum age requirement in their country or region to use the App.

If we become aware that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete such information.

Parents or guardians who believe that a child has provided personal information to us may contact us using the contact information below.

11. User Rights

Depending on your location and applicable law, you may have rights regarding your information, including:

• The right to access your information
• The right to correct inaccurate information
• The right to request deletion of your information
• The right to withdraw consent
• The right to object to or restrict certain processing
• The right to request information about data sharing

To exercise these rights, please contact us using the contact information below. We may need to verify your identity before processing your request.

12. Data Deletion Requests

Users may request deletion of information related to their use of the App by contacting us.

After receiving a valid deletion request, we will delete or anonymize relevant information within a reasonable period, unless we are required or permitted to retain certain information for legal, security, dispute resolution, or compliance purposes.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we may notify users through the App or other appropriate methods.

The updated Privacy Policy will become effective when posted, unless otherwise stated.

14. Contact Us

If you have any questions, requests, or complaints regarding this Privacy Policy or our data practices, please contact us: